If you live in Denmark, you can return your order with the attached free return label. If you live outside Denmark, there is no return label, but you can return your order by handing it in at your local post office or delivery service at your own expense.
Return your order to us without any undue delay and no later than 14 days after your notification of cancellation of your purchase. Please fill out the return form and include it in your package. You can download it here.
You bear the risk of the goods from the time of delivery of the goods to you.
When you return the item, please describe the issue in as much detail as possible. We do not accept parcels for collection nor parcels sent payable COD.
The condition of the returned goods
You are only liable for any decrease in the value of the goods caused by other handling than that necessary to determine the type, characteristics and function of the item. In other words, you may try on the item in the same way that you would try it on in a physical shop, but you are not permitted to make actual use of it.
If the items has been worn above that beyond that described above, we will deem it to have been used, which means that on cancelling the purchase you will only receive a refund of part of the purchase price, or none of it, depending on the marketable value of the returned item.
NOTE: The item must be returned in original packaging. The shoe box must NOT be used as a shipping box. If the original packaging is missing or damaged, it will result in a depreciation of the item and we will offset your refund € 6.60.
Refund of the purchase price
If you regret your purchase, you will get back the amount you paid to us. In case of an impairment that you are liable for, this purchase amount is deducted.
If you use your right of cancellation, we will refund all payments received from you, including delivery costs, without undue delay and at all circumstances within 14 days from the date we received the shoes. We will make such a refund with the same payment method as you used for the original transaction unless you have explicitly agreed otherwise. We may withhold the refund until we have received your returned goods.
We can withhold the refund until we have received your package.
Ship off your package and return form (click here to download) to our address:
Cashott Copenhagen A/S
We do not receive packages without direct delivery or packages sent as ‘cash on delivery’.