Terms and Conditions

Company information
CA'SHOTT COPENHAGEN A/S

Customer service
Telephone: +45 30901074
Email: info@cashott.dk

Opening hours
Monday-Thursday: 9:00-15:00
Friday: 9:00-14:00

Head office
Håndværkervej 4, 6270 Tønder-DK
Telephone: +45 30901074
CVR no.: 30360192
Email: cashott@cashott.dk

Prices
At CA'SHOTT A/S, all prices are in Danish kroner and stated incl. VAT and duties. We reserve the right to change prices from day to day without prior consent.

In the event of delays, back orders or sold-out items, we endeavour to inform you as soon as possible and let you know what we can do in the matter – e.g. refund your money or help you find a similar item elsewhere.

Payment
CA'SHOTT A/S accepts payment by Visa, Mastercard and MobilePay.. Payment will only be charged to your account when the item is dispatched.

With Anyday, you can split your payment into 4. You pay 25 % when the item is delivered, and the remaining amount is paid over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops offering payment through Anyday. Read the terms for Anyday here: www.anyday.io/da/terms-conditions/shopper

All amounts are in DKK. Danish kroner and incl. VAT. 

If a price is obviously incorrect and you reasonably should have noticed this, we are not obliged to deliver the product in question at the incorrect price.

Reservation of funds
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We charge the amount when we send the item, or
2) the money is released according to agreement with your card issuer. 
You can read more about the rules for your specific card with your card issuer.


Delivery
Your parcel is sent with GLS. Delivery of your parcel depends on the country you live in; to see your specific terms, you can read more HERE.

All shipments have a tracking number, which you will receive by email.

Please note that prices do not include import duties.

Right of withdrawal
If you regret your purchase, you must return your order to us without undue delay and no later than 30 days after you have received the item. This means that you have 16 days from receiving the item to notify us that you wish to cancel your purchase, and then 14 days to return the item to us. We recommend that you register your return in our RETURN PORTAL.

The return procedure and price for QR code/return label depend on the country you live in; to see your specific terms, you can read more HERE.

You bear the risk for the goods from the time of delivery, and you are liable if damage occurs during transport.

We do not accept parcels without direct delivery or parcels sent cash on delivery.

Right of withdrawal for part of a purchase
If you have purchased several items from us, you may return one or more items even if they were included in one purchase order.

Please note that shipping costs are not refunded if you cancel part of an order.

Condition of returned goods
You are only liable for any reduction in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you may try the item in the same way as you would in a physical store, but you are not allowed to use it.

If the item has been used beyond what is described, we will consider it used, which means that if the purchase is cancelled, you will only receive a partial refund of the purchase price, and in some cases this may mean that you can only get the shipping costs back, depending on the marketable value of the returned item.

PLEASE NOTE: The item must be returned in its original packaging. We strongly recommend that the shoe box is NOT used as a shipping box. If the original packaging is missing or damaged, this may result in a reduction in the value of the item.

Refund of the purchase price
If you regret your purchase, you will be refunded the amount you have paid to us. Any reduction in value for which you are liable will be deducted from this purchase amount.
If you exercise your right of withdrawal, we will refund the payment received from you, including delivery costs, (however, this does not apply to additional delivery costs in cases where you have chosen a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any event within 14 days from the date we received your notice that you wish to withdraw from the agreement. We will make such refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise with Cashott.

We may withhold the refund until we have received your returned goods unless you have provided documentation that you have returned them.

You bear the risk for the goods from the time you have received them.

Right to make a complaint
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right to make a complaint applies to defects in materials and/or workmanship. You may have the item repaired, replaced, refunded or receive a price reduction, depending on the specific situation. The complaint does not apply to defects or damage caused by incorrect handling of the product/service. You must make a complaint within a "reasonable time" after you have discovered the defect/error. If you make a complaint within two months after discovering the defect, the complaint will always be timely.

CA'SHOTT A/S will cover return costs to a reasonable extent if the complaint is justified. The item must always be returned in suitable packaging and remember to ask for a receipt for shipping so that we can refund your shipping costs. 

In the event of complaints, the goods must be sent to:

CASHOTT COPENHAGEN A/S
Hydrovej 1
6270 Tønder

We do not accept parcels without direct delivery or parcels sent cash on delivery.

Privacy policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the item to you and to process enquiries regarding your purchase. The processing takes place in accordance with the rules in our privacy policy for CA'SHOTT A/S. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.

Complaint options – overview and links:
If you have a complaint about a product purchased in our Webshop, you can contact our customer service. If we are unable to reach a solution and the requirements are met, you can submit a complaint to the relevant supervisory body:

The House of Boards
Toldboden 2
8800 Viborg
The complaint portal for the House of Boards.

In order to make a complaint, the item or service you wish to complain about must have cost at least 1.110 kr. and no more than 100.000 kr. For complaints about clothing and shoes, however, the price must have been at least 720 kr. There is a fee to have the complaint processed.

If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.
The platform can be found here: https://consumer-redress.ec.europa.eu/index_da  
If you submit a complaint here, you must provide our Email address: info@cashott.dk