Terms and Conditions

Company information
CA'SHOTT COPENHAGEN A/S

Customer service
Telephone: +45 30901074
E-mail: info@cashott.dk

Opening hours
Monday-Thursday: 9:00-15:00
Friday: 9:00-14:00

Head office
Håndværkervej 4, 6270 Tønder-DK
Telephone: +45 30901074
CVR no.: 30360192
E-mail: cashott@cashott.dk

Prices
At CA'SHOTT A/S, all prices are in Danish kroner and include VAT and duties. We reserve the right to change prices from day to day without prior consent.

In the event of delays, backorders or sold-out items, we endeavour to inform you of this as soon as possible, and what we can do in the matter – for example, refund your money or help you find a similar item elsewhere.

Payment
CA'SHOTT A/S accepts payment by Visa, Mastercard and MobilePay.. The payment will only be charged to your account when the item is dispatched.

With Anyday, you can split your payment into 4. You pay 25 % when the item is delivered, and the remaining amount is paid over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops that offer payment through Anyday. Read the terms for Anyday here: www.anyday.io/da/terms-conditions/shopper

All amounts are in DKK. Danish kroner and incl. VAT. 

If a price is obviously incorrect, and you should reasonably have noticed this, we are not obliged to deliver the relevant product at the incorrect price.

Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We charge the amount when we dispatch the item, or
2) the money is released according to the agreement with your card issuer. 
You can read more about the rules for your specific card with your card issuer.


Delivery
Your parcel is sent with GLS. Delivery of your parcel depends on the country you live in; to see your specific terms, you can read more HERE.

All shipments have a tracking number, which you will receive by email.

Please note that prices do not include import duties.

Right of withdrawal
If you change your mind about your purchase, you must return your order to us without undue delay and no later than 30 days after you have received the item. This means that you have 16 days from receiving the item to notify us if you wish to cancel your purchase, and then 14 days to return the item to us. We recommend that you register your return in our RETURN PORTAL.

The return procedure and price for QR code/return label depend on the country you live in; to see your specific terms, you can read more HERE.

You bear the risk for the goods from the time of delivery, and you are liable if damage occurs during transport.

We do not accept parcels without direct delivery or parcels sent cash on delivery.

Right of withdrawal for part of a purchase
If you have purchased several items from us, you may return one or more items, even if they were included in one purchase order.

Please note that shipping costs are not refunded if you cancel part of an order.

Condition of returned goods
You are only liable for any reduction in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the item. In other words, you may try the item in the same way as you would in a physical store, but you are not allowed to use it.

If the item has been used beyond what is described, we will consider it used, which means that if you cancel the purchase, you will only receive a partial refund of the purchase price, and in some cases this may mean that you can only get the shipping costs back, depending on the marketable value of the returned item.

NOTE: Please return the item in its original packaging. We strongly recommend that the shoe box is NOT used as a shipping box. If the original packaging is missing or damaged, this may result in a reduction in the value of the item.

Refund of the purchase price
If you change your mind about your purchase, you will be refunded the amount you have paid to us. Any reduction in value for which you are liable will be deducted from this purchase amount.
If you exercise your right of withdrawal, we will refund the payment received from you, including delivery costs, (however, this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery we offer), without undue delay and in any event within 14 days from the date we have received your notice that you wish to withdraw from the agreement. We will make such a refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise with Cashott.

We may withhold the refund until we have received your returned goods unless you have provided documentation that you have returned them.

You bear the risk for the goods from the time they have been delivered to you.

Right to complain
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain applies to defects in material and/or workmanship. You may have the item repaired, exchanged, refunded or receive a price reduction, depending on the specific situation. The right to complain does not apply to defects or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after discovering the defect/error. If you complain within two months after discovering the defect, the complaint will always be considered timely.

CA'SHOTT A/S will cover return costs to a reasonable extent if the complaint is justified. The item must always be returned in suitable packaging, and remember to request a shipping receipt so that we can refund your shipping costs. 

In the event of complaints, goods must be sent to:

CASHOTT COPENHAGEN A/S
Hydrovej 1
6270 Tønder

We do not accept parcels without direct delivery or parcels sent cash on delivery.

Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the item to you and to process enquiries regarding your purchase. Processing takes place in accordance with the rules in our personal data policy for CA'SHOTT A/S. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.

Complaint options – overview and links:
If you have a complaint about a product purchased in our Webshop, you can contact our customer service. If we are unable to reach a solution and the requirements are met, you can submit a complaint to the relevant supervisory body::

Nævnenes Hus
Toldboden 2
8800 Viborg
The complaints portal for Nævnenes Hus.

In order to complain, the item or service you wish to complain about must have cost at least 1.110 kr. and no more than 100.000 kr. However, for complaints about clothing and shoes, the price must have been at least 720 kr. There is a fee to have the complaint processed .

If you are a consumer residing in another EU country, you can submit your complaint on the European Commission's online complaints platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our E-mail address: info@cashott.dk